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The secret to an excellent CX in 2023? Empathy
Most companies around the world work with customers on a daily basis. And as technology develops, so do the customer’s needs and expectations.
The pandemic of Covid-19 accelerated customers’ way of relating with retailers more than any business thought possible. And now, about to face the year 2023, customer experience (CX) is so much more different than it used to be almost three years ago.
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Q-Flow is the core platform that powers our suite of next-generation customer experience and queue management solutions. This comprehensive software empowers businesses to seamlessly manage and optimize omnichannel customer journeys and streamline back-office processes.
IMPROVE CUSTOMER LOYALTY
SHORTEN CUSTOMER WAIT TIMES
ALLOW CUSTOMERS TO QUEUE ANYWHERE
REDUCE EMPLOYEE WORKLOAD
The future is Retail 5.0
Retail has gone a long way since the days we went shopping in the physical stores to buy what we wanted.
Technology has revolutionized the way we shop in many ways, but what's particular about Retail 5.0 is the shift of focus: right now, the customer is at the centre of all decisions.
Here are some of the changes that Retail 5.0 brought to the table to stay up to date with the new practices to retain today's clients.
What our customers say
The solution provided by ACF completely overhauled our appointment booking system. The integration was seamless, its real-time service and ability to be managed remotely for multiple locations is fantastic, and its intuitive and flexible design means customers can quickly and easily get the appointments they need, where and when they need it at the touch of a button. Ultimately the solution has made us much easier and efficient to do business with.
Linzi Piper, Operational Improvement Manager, Direct Mortgages
By implementing Q-Flow we were able to reduce waiting time by 45%, increase productivity per store by 85%, and staff occupancy does not drop below 95%. Q-Flow is the basis for any report or study that is required on the operation of the company.