Blogs & Articles

Why summer testing is right for your bank. Predict no-shows with 96% accuracy, halve missed appointments, and double customer throughput—driving real ROI from CX.

This blog was generated by AI, but the impact of AI-driven solutions in banking is very real. We can no-shows with 96% accuracy, halve missed appointments, and double customer throughput.

Learn how Q-Flow technology reduces no-shows and enhances efficiency in appointment scheduling, leading to a seamless and customer-friendly experience.

Discover how to switch providers seamlessly, future-proof your business operations and enhance customer experience.

Learn how AI enhances CX, staff management, and benefits end consumers. Harness the power of AI for exceptional B2B growth.

Join ACF Technologies, leaders in Customer Experience Management, as they celebrate 20 years of revolutionizing customer experiences.

The future of luxury retail lies in the combining of live shopping and smart software solutions, offering personalized experiences to build brand loyalty.

Carlos Lopez, a Software Development Manager at ACF Technologies, celebrates 17 years with the company. Learn about how his heritage influenced his career.

Learn how technology is improving healthcare through a personalized patient experience and use of telemedicine, AI-powered chatbots, and data analytics.

A customer service model that is designed to meet the needs of the future in local government should be proactive and data-driven.

There is still a need for human interaction while undergoing a digital transformation in order to provide the ultimate customer experience in your company.

BPM optimizes work flow processes through automation and optimization on one platform to improve your company's productivity, resulting in a better CX.

Admission to college should be a fast and simple process, learn how ACF Technology can simplify the admission process with digital transformation.

Do you know the benefits of implementing a BPM in your TELCOs company? Find out everything you can achieve with our Q-Flow solution.

The pharmaceutical industry is modernizing its operations, and the customer experiences are improving as pharmacy services become more digitized.

Omnichannel gives your customers and staff control of their time and increases their satisfaction. Omnichannel streamlines processes for your business.

To achieve success, it is vital to employ specific tools and models capable of designing, measuring, and controlling the customer and employee experience.

Deliver quality service to your customers in car service centers by adopting digital transformation with our solutions.

Read how government offices use digital transformation to efficiently, transparently, and cost-effectively deliver personalized services to citizens.

In this post, we share 5 tips for improving the customer journey in your organization using Customer Experience technologies and best practices.

ACF Technologies has acquired Analytikus, adding AI to the customer journey and helping organizations to transform their customer experiences. Read more.

Patient Flow Management data reveals gaps between hospital management's perception of patient expectations and the reality of what patients truly expect.

In retail and healthcare, digital signage can inform customers but often becomes an underused entertainment tool, adding minimal value to the experience.

Patient experience solutions offer a dual benefit: improving patient satisfaction and employee engagement.

How do you show clients that reducing high street branches is key to adapting and improving? Learn to maintain and enhance customer service in this post.

ACF acquires Q-nomy UK, expanding customer experience solutions in the UK & Europe. Streamlining omni-channel journeys for businesses globally.

Good customer experiences rest on efficient customer journeys, here are three ways you can immediately improve customer service.

Find here 5 key takeaways from the recent Tech and Net Zero Conference held in London.

Fort Hood Army Medical Center deploys Q-Flow appointment and queue management technologies to reduce patient wait times and improve patient experiences.

Improve customer experience by streamlining processes with online forms, surveys, and document uploads to save time and enhance efficiency.

Claro modernized 243 service centers in Latin America with ACF software, streamlining operations and improving customer service for over 30 million users.

Learn how AI-powered chatbots transform customer service with instant responses, personalization, and seamless issue resolution for a better experience.

Create a seamless customer experience by integrating systems, choosing the right technologies, and empowering staff with real-time customer insights.

ACF Technologies announced today that it has extended its long-standing partnership with Q-nomy Inc. and its commitment to developing the Q-Flow platform.

Wow! What a great show. Did you also walk away with more ideas than you can hope to implement before next year’s event?