ACF Technologies is aware that LinkedIn users have been targeted with fake ACF job offers, as part of a social engineering scam. If you are the recipient of the communication mentioned above, DO NOT CLICK ON ANY LINK OR PROVIDE ANY PERSONAL INFORMATION. Please disregard the email.
Read More
The future of luxury retail lies in the combining of live shopping and smart software solutions, offering personalized experiences to build brand loyalty.
Carlos Lopez, a Software Development Manager at ACF Technologies, celebrates 17 years with the company. Learn about how his heritage influenced his career.
Learn how technology is improving healthcare through a personalized patient experience and use of telemedicine, AI-powered chatbots, and data analytics.
There is still a need for human interaction while undergoing a digital transformation in order to provide the ultimate customer experience in your company.
BPM optimizes work flow processes through automation and optimization on one platform to improve your company's productivity, resulting in a better CX.
Omnichannel gives your customers and staff control of their time and increases their satisfaction. Omnichannel streamlines processes for your business.
To achieve success, it is vital to employ specific tools and models capable of designing, measuring, and controlling the customer and employee experience.
ACF Technologies has acquired Analytikus, adding AI to the customer journey and helping organizations to transform their customer experiences. Read more.
Data from Patient Flow Management systems can reveal the gaps between what hospital management believe to be patient expectations, and what patient expectations really are.
In the retail and medical setting, digital signage can help keep customers informed. But, more often than not, these costly assets end up becoming underutilised entertainment systems - adding little real value to the customer experience.
How do you demonstrate to your clients that scaling back high street branches is an essential element in a program of adapting and improving? In this post, we look at how to ensure high street customers still receive the same level of serivce, and more.
ACF Technologies is excited to announce that it has acquired Q-Nomy UK, a leading provider of appointment scheduling and queue management solutions that help European customers improve customer experiences in retail, banking and healthcare. The move forms of ACF's global growth strategy.
Fort Hood Army Medical Center deploys Q-Flow appointment and queue management technologies to reduce patient wait times and improve patient experiences.
There are numerous ways to improve efficiency. In this post, we look at four simple things you can do to create a more customer-centric strategy by streamlining customer flow in your organization.
Through improved reporting, service center personnel enact a more productive workflow. With this workflow in place, Claro’s customers will experience increased response time for both general and em
AI-enabled bots are set to transform the customer experience in 2018. The reason is simple: customers want to engage with your organization on their terms, and they expect an immediate, personalized response – AI customer service agents are capable of delivering this experience.
You’d think that by now we'd have mastered the art of the customer experience. Yet, even in 2018, we all too often find ourselves at the receiving end of a frustrating encounter.
ACF Technologies announced today that it has extended its long-standing partnership with Q-nomy Inc. and its commitment to developing the Q-Flow platform.