ACF Technologies Adds AI To The Customer Experience Equation

Investment in Analytikus Reinforces Vision to Help Clients Improve Operational Efficiency and Transform Customer Experiences.

ASHEVILLE, NC OCTOBER 5, 2017 - ACF Technologies, a global leader in customer experience management, today announced a corporate venture investment in Analytikus, who specialize in artificial intelligence and machine learning solutions. The move supports ACF’s strategy to add Artificial Intelligence (AI) to their analytics capabilities and help clients improve customer experiences while reducing operational costs.

“Today’s announcement is another solid step in our journey toward improving customer experiences across a broad spectrum of industries,” said Jan Opalka, ACF Technologies' President and CEO. “Our partnership with Analytikus gives us the ability to transform customer experiences through the use of predictive algorithms and cognitive analytics.”

The partnership makes for a compelling strategic fit, leveraging both companies’ strengths across two main areas:

  • First, ACF and Analytikus are developing a set of machine learning solutions aimed at reducing costs across distributed operations.
  • Second, the companies are bringing together the power of data to transform customer experiences through the use of predictive algorithms and cognitive analytics.

“We're excited by our partnership with ACF Technologies and the opportunity to bring our proven solutions to a broader range of customers," says Miguel Molina-Cosculluela, founder of Analytikus. "We believe that data is central to improving the customer experience and our solutions and methodologies hold the key to uncovering new insights."


ACF Technologies is the global leader in Customer Experience Management (CXM) with clients in more than 16 countries. For close to two decades, we have helped public and private organizations leverage their existing technology infrastructure in combination with our CXM solutions to deliver remarkable customer experiences. We are committed to helping organizations transform their customer journeys and improve operational efficiency. 


Analytikus helps organizations unlock the full potential of data through the integration of technology, processes and methodology.  We support organizational decision making by uncovering new insights and making data actionable through the use of predictive, prescriptive and cognitive analytics.  Our artificial intelligence and machine learning solutions span industries including higher education, media & entertainment and retail. Learn more about Analytikus at