Refund/Return Policy– Software
Due to the complex and specific nature of our solutions, ACF Technologies does not offer returns and/or refunds for services and products provided. However, each ACF Technologies quoted solution includes a line item for support and warranty of our products. ACF stands behind our work and our products and will make all reasonable efforts to meet customer requirements. Any requests, complaints, or questions regarding refund, return, or replacement of ACF products outside of the initial warranty scope should be directed to firstname.lastname@example.org or call us at 828-398-0040.
If for any reason you wish to return products not related to defects, requests for returns must be given in writing. The product must be in the original packaging, in saleable condition and returned within 30 days from date of delivery. All returns are subject to a 25% restocking fee of the item’s commercial cost. The customer must pay for the cost of return shipping/freight. Items must be shipped with an RMA (Return Merchandise Authorization) number and clearly marked on shipping cartons. ACF Technologies will provide a full refund, less any restocking fee within 30 days upon receiving the returned product. Not all items may be returnable; therefore, returns are subject to ACF Technologies’ discretion.
If for any reason you receive a damaged product, please refuse acceptance at the time of original delivery attempt. As ACF ships FOB origin, all damages must be noted on the carrier delivery record prior to the driver leaving your premises. If damaged products are accepted from the carrier, contact the ACF Support Department within 7 days after receipt of shipment so that we can assist in the arrangement of carrier inspection and pickup of the damaged products. Please save the product and all original box and packaging. Timely receipt of this information is necessary to assist you in filing a damage claim with the freight carrier and avoid delays in returns and replacements.
Unless otherwise specified, all currency transactions for ACF related products or services are in United States Dollars (USD). To pay an invoice via check, money order, or other non-electronic form please remit payments to:
ACF Technologies, Inc
64 Peachtree Road
Asheville, NC 28803
To make a payment using a credit card or requesting ACH information, please contact our headquarters at (828) 398-0040 x802.
You can reach the finance department by emailing email@example.com.
If you are placing a paper order with us, please contact reception at (828) 398-0040 x100.