Patient Experience Management

A remarkable patient experience is the sum of all interactions that influence patient perceptions across the continuum of care.

ACF patient flow management solutions enable clinics, hospitals and pharmacies to create a seamless patient journey. Improving the speed and quality of service, reducing patient anxiety, empowering employees, improving operational effectiveness, reducing costs and helping to secure reimbursements through higher patient scores.

ACF Improves Patient Experiences

ACF Queue Management for Pharmacies

Streamline patient journey management

  • Online appointment scheduling and management provides patients with a better experience.

  • Integration with hospital applications to facilitate self-service checkin on mobile app or kiosk.

  • Provide patients with real-time updates about estimated wait times through web, mobile and digital signage in waiting areas.

  • Streamline the patient journey with digital wayfinding and automatic service assignment.

  • Invite patient immediate feedback to help staff learn about what's working, and what's not.

Improve productivity and employee satisfaction

  • Improve employee satisfaction by automating patient flow and eliminating unnecessary steps.

  • Improve productivity by automating patient workflow for faster transfers and patient throughput.

  • Reduce costs by integrating systems and eliminating duplicate entry.

  • Improve working conditions by creating a less stressful environment for staff and improving patient scores.

  • Drive operational improvements through real-time and predictive analytics.

ACF Patient Flow Analytics

“We love Q-Flow and don’t know what we would do without it. Because of Q-Flow we have made improvements to ensure that patient throughput and Customer Service standards are met on a consistent basis.”
— Finger Lakes Health (Geneva General and Soldiers and Sailors Memorial Hospitals)


Case Study

Learn How Buncombe County Department of Health and Human Services Partnered with ACF Technologies to improve operational efficiency and improve access to services...[Read More]