Napoleon Cornejo is a quantum computing expert, engineer, and founder/director of the technology company Geokapti. He has extensive knowledge of quantum computing's potential applications and the challenges facing its development, which he kindly shared with the CXI team and applied this technology to the future of customer experience.
Quantum computing and artificial intelligence (AI) are two technologies that could transform the way we approach problem-solving. Quantum computers, which use qubits to store multiple possibilities, have the potential to revolutionise industries such as finance, logistics, and scientific research. Meanwhile, AI has already proven to be a valuable tool in improving customer experience.
Combining the two technologies could further enhance AI's capabilities, allowing businesses to gain real-time insights into their customers' behaviours and preferences. With quantum computing, personalised experiences that cater to individual needs could become a reality, making the customer experience more enjoyable and satisfying.
Want to find out more? Watch or listen to the episode now.
This article summarises podcast episode 89 "CX in the World of Quantum Computing" recorded by CX Insider.
For more information, listen to the episode, or contact Napo on his LinkedIn profile.
Written by Marcell Debreceni