CX Insider latest podcasts

Paul Rutter, Cruise & Entertainment Director from Royal Caribbean International, tells stories about his lifelong experience in the cruise industry.

The concept of employee experience as we know it today has been created relatively recently. To what extend do employee and customer experience overlap?

Experts in artificial intelligence share tips on how to generate actionable insights and improve customer feedback analysis.

Jason Sit explains how to use omnichannel technology to increase retail footfall and why event marketing can help improve customer experience.

Terry Wu gives a brief introduction to neuromarketing, the causes of compulsive buying behaviour and how to reduce consumers' decision anxiety.

Charlene Li, author of the Disruption Mindset, talks about the fundamentals of disruptive innovation and it's necessity during COVID-19

Stuart Fearn, Head of customer contacts at Newcastle building society, talks about how his organisation is optimising their branch network during COVID-19.

CEO & founder Cinde Dolphin, talks about the lack of patient centricity, from a first-hand perspective. She speaks about how healthcare can begin to better understand, and innovate throughout the patients journey.

Part 3 of our retail banking mini-series. Today we discuss the rise of digital challenger banks, and the challenges and opportunities physical banks are experiencing in response to this.