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Yasmin Borain from Tribal Worldwide discusses the area of emotion design and why it can be revolutionary for creating blended retail customer experiences.
Piers Watson from NFU Mutual shares his pyramid for CX success and explains why and how brands must focus on building loyalty in volatile economic times.
Lysa Hardy from Hotel Chocolat shares her secrets to success in a busy life and career, discussing entrepreneurship, women in business and sustainability.
Experts from Santander GTO share inspiring perspectives on the applications of IoT for banking and how it can revolutionize customer experiences in-branch.
Sham Aziz from Selfridges shares his formula for achieving great customer service, how customer experiences evolve, and the importance of brand equity.
Mats Bredborg from Volvo shares company goals to reach net zero emissions by 2050 and how the automotive industry is rapidly adopting sustainable practices