CX Insider latest podcasts

CX Insider celebrates its 50th episode! Valentina, Greg, Adam, Simon and Antonio reflect on the most entertaining episodes and how the podcast has changed.

Antonio Maiorano talks about the best practices to measure and evaluate customer experience using mystery shopping and crowdsourcing.

John King shares his views on the shift towards customer-centricity in the property market over the past decades and the emergence of PropTech adoption.

Jan Uriga says the three most important aspects leaders need to focus on are the corporate culture, technology innovation and the customer.

Katie Stabler, a customer service recovery specialist, explains why companies should normalise failure and plan to fail in order to succeed.

Brian Kale, Director of Customer Success at Bank Novo, provides CX Insider with his insights on the future of banking services.

Stuart Fearn, Head of Customer Contact at Newcastle Building Society, explains how video became an integral part of their customer success strategy. 

Countries around the world started using COVID-19 passports for international travel. Some of them use it domestically. What does it mean for businesses?

Simon, Andy and Laurence talk about the delivery of the UK's COVID-19 testing and vaccination booking system.