Customer Experience Solutions For Government, Healthcare, Retail and Higher Education

Our Systems

At the heart of the ACF eco-system lies Q-Flow, a real-time, web-based customer flow and queuing platform that helps to organize and optimize the throughput of customers in organizations of any size.

Call Forward Technologies

ACF employs a wide range of Audio, Video, Web and Telephony hardware components to enable information, status and way-finding notifications for customers.

Our Markets

ACF has pioneered innovative customer flow solutions for clients in the healthcare, government/public sector, retail, banking, higher education and aviation industries.

Who we are

Advanced Customer Flow (ACF) is a consultation and technology company dedicated to helping our clients solve their people flow and customer service challenges. Made up of a small team of industry innovators, ACF creates solutions rooted in best practices gained from 20 years of working with clients in every industry. We strive everyday to find new and innovative ways to solve the most persistent problems faced when managing client interactions in a customer service environment.

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Testimonial

“There’s no doubt queuing technology can present enormous potential in improving delivery of services. As we look to expand to a statewide deployment, ACF Technologies is poised to help our organization realize tremendous efficiencies while still conforming to our budget constraints.”