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Customer experiences designed for a virtual world

Virtual queuing, online appointments, and intelligent customer flow that transforms the customer experience.

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Covid-19 Vaccination Appointment Scheduling

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ONE PLATFORM

Connect with your customers online and off

Online Appointment Management

Your organization’s appointment booking process sets the tone for the entire customer experience. An online queue management system gives patients and customers the ability to access your services and manage appointments anywhere, anytime. Give your customers a sense of control throughout the customer flow while streamlining your services and easing the burden on your employees and reducing operating costs.

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In-Store Event Booking

Create and invite customers to events of all types and scales with the ACF Event Booking Solution. Now you can connect your digital customers to physical stores with an online event management system that empowers you to quickly create events around your latest products, services, and offerings.

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Instore Event Booking

Queuing Solutions

Queue management empowers you to serve customers quickly and efficiently. Today’s customers want to engage with your business anywhere and at any time. Virtual queuing and virtual ticket systems allow people to join a line for your services through their mobile device, while digital signage, kiosks, and wayfinding solutions streamline their on-site experience.

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Customer Feedback

Let visitors help you quickly improve the customer experience. Our automated customer feedback system encourages customers to provide real-time feedback on your services, giving you invaluable insights into how well your service meets their expectations. Analyzing this data will help you quickly identify where you can improve your customer flow.

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Analytics & Consulting

Need help implementing a tailored queuing system for your customers? We have a team of experts with over two decades’ combined expertise in implementing customer experience solutions. Leveraging our global resources and data accumulated across multiple industries, we use Lean principles and Human Change methodologies to create and streamline customer experiences. With our Dynamika methodology, we model your environment and use predictive tools and process simulation to shape your entire customer journey and deliver exceptional results.

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Benefits

Virtual First

Connect customers with the services they need at every touchpoint in the customer journey, both online and off.

Highly Customizable

All of our solutions are tailored to your specific needs and are configured to your unique business strategy.

Engagement

Keep your staff engaged and productive by giving them the right tools to deliver excellent customer service on-site and remotely.

Optimize Flow

Reduce bottlenecks throughout your customer journey and manage on-site customer flow so visitors always feel safe and comfortable on your premises.

Integrations

Our customer experience and queuing solutions are designed to integrate with other platforms to keep costs down and ensure your return on investment is realized sooner.

Seamless Experience

Give customers a seamless experience across multiple channels so they can confidently access your services online and off.

The ultimate guide

Queue management

No one likes to wait. But your customers, patients, citizens, or visitors are waiting on you – to provide a quality service, to solve their problem, and to make sure they receive whatever help they need.

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Industries

Improve Citizen Experiences
Government

ACF transforms the way citizens connect with the government by seamlessly linking them to the services they need

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Improve Patient Experiences
Healthcare

ACF patient flow enables clinics, hospitals, labs and pharmacies to create a seamless patient journey.

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Improve Customer Experience in Banking
Financial

ACF eliminates queues, prioritizes individuals, transfers customers, and integrates with online transactions.

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Improve Customer Experiences in Retail
Retail

ACF helps you deliver personalized experiences for your customers and empowers your employees to work more efficiently.

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Improve Customer Experiences in Telecoms
Telcos

ACF constantly improves your customers’ digital experiences through flexible and robust software.

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Improve Student Experiences
Education

ACF transforms student service by eliminating lines, offering online services, and using digital signage solutions.

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Improve Customer Experiences at the DMV
DMV
ACF helps DMVs improve their quality of service by automating appointment scheduling with flexible software.
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Improve Customer Experiences
Other

Learn how ACF’s solutions can help other industries’ specific needs.

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Brands who trust us

Connected to the tools you use

Our goal is to help you leverage the technology at your fingertips to transform the customer experience – not break the bank on installing all-new equipment. That’s why we pride ourselves on having the most extensive list of integrations in the industry, including a scripting layer, an API, and Webhooks.

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What’s going on?

4 Ways to Optimize Resources for your COVID Vaccination Program

Healthcare resources are stretched thin in the best of times, and COVID certainly hasn’t made things easier. Optimizing resource utilization is

The Ultimate Guide to Queue Management

No one likes to wait. But whether your business is in retail, healthcare, education, or something else entirely, your customers are waiting on you—to

5 Ways To Reduce Perceived Wait Time-A Formula For Patient Satisfaction

A good queuing system should enhance the patient experience by managing wait time perception.
Case Study

Yorkshire Building Society

ACF Implements Enterprise Appointment Booking System for (YBS) is the third-largest building society in the UK. YBS proudly serves nearly three million members across the UK and over 3,000 staff members.

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