CX Insider latest podcasts
Mona Ibrahim from the National Bank of Egypt discusses the importance of customer feedback and how to master it for banking in a digital age.
Customer Experience, CX Insider, Customer Journey, Customer Support, Data management, Banking, Banking processes
Experts from Santander GTO share inspiring perspectives on the applications of IoT for banking and how it can revolutionize customer experiences in-branch.
Sham Aziz from Selfridges shares his formula for achieving great customer service, how customer experiences evolve, and the importance of brand equity.
Mats Bredborg from Volvo shares company goals to reach net zero emissions by 2050 and how the automotive industry is rapidly adopting sustainable practices
Spiros Margaris from Margaris Ventures shares key insights on the evolution of financial technology and how embedded finance is changing banking.
Aymen Ismail talks about driving change in the automotive industry and utilising data to create a true omnichannel experience for the modern customer.
Harry Ashbridge, Head of CX & Writing at Monzo, explains how businesses use language to communicate with their customers in the English-speaking world.