Henriette Paus, Head of Digital CX for Norway's largest bank DNB, shares insights into their digitalisation journey and how CX in banking is modernising.
CX Insider latest podcasts
Terry Wu gives a brief introduction to neuromarketing, the causes of compulsive buying behaviour and how to reduce consumers' decision anxiety.
Napo Cornejo, Founder and Director of Geokapti, discusses the exciting prospects of quantum computing and AI, and how they can boost customer experiences.
Tom Darnell, COO of IRIS Audio Technologies, explores how audio quality can impact our everyday digital experiences as employees and customers.
Donata Peksa, HSBC's Global Head of Brand Experience, explores the crucial topics of diversity, transparency and inclusion in the world of banking today.
Monika Hruba from Ceska sporitelna discusses the Czech bank's financial literacy initiatives and how they help to enforce a customer-centric culture.