CX Insider latest podcasts
Tom Darnell, COO of IRIS Audio Technologies, explores how audio quality can impact our everyday digital experiences as employees and customers.
Donata Peksa, HSBC's Global Head of Brand Experience, explores the crucial topics of diversity, transparency and inclusion in the world of banking today.
Monika Hruba from Ceska sporitelna discusses the Czech bank's financial literacy initiatives and how they help to enforce a customer-centric culture.
Duncan Thomas from Pomegranate explores the field of neuroscience and its dark applications for customer journeys, offering ethical applications instead.
Yasmin Borain from Tribal Worldwide discusses the area of emotion design and why it can be revolutionary for creating blended retail customer experiences.
Piers Watson from NFU Mutual shares his pyramid for CX success and explains why and how brands must focus on building loyalty in volatile economic times.